Authorization
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Current Rate Limits
Current limits for the Authorization group are:
|
Edition |
Evaluation |
Starter, Basic, Pro |
Business |
Premium |
Enterprise |
Custom |
|---|---|---|---|---|---|---|
|
Max requests per minute |
10 req/minute |
200 req/minute |
300 req/minute |
400 req/minute |
500 req/minute |
Contact Inbenta |
|
Max requests per hour |
100 req/hour |
1.4K req/hour |
2.1K req/hour |
2.8K req/hour |
3.5K req/hour |
Contact Inbenta |
Current limits for the Reporting group are:
|
Edition |
Evaluation |
Starter, Basic, Pro |
Business |
Premium |
Enterprise |
Custom |
|---|---|---|---|---|---|---|
|
Max requests per minute |
10 req/minute |
200 req/minute |
300 req/minute |
400 req/minute |
500 req/minute |
Contact Inbenta |
|
Max requests per hour |
100 req/hour |
1.4K req/hour |
2.1K req/hour |
2.8K req/hour |
3.5K req/hour |
Contact Inbenta |
Current limits for the Product group are:
|
Edition |
Evaluation |
Starter, Basic, Pro |
Business |
Premium |
Enterprise |
Custom |
|---|---|---|---|---|---|---|
|
Max requests per minute |
30 req/minute |
400 req/minute |
800 req/minute |
1600 req/minute |
3200 req/minute |
Contact Inbenta |
|
Max requests per hour |
350 req/hour |
8K req/hour |
16K req/hour |
32K req/hour |
64K req/hour |
Contact Inbenta |
Current limits for the Editor API group, including the Knowledge Editor API and the Chatbot Editor API, are:
|
Edition |
Evaluation |
Starter, Basic, Pro |
Business |
Premium |
Enterprise |
Custom |
|---|---|---|---|---|---|---|
|
Max requests per minute |
15 req/minute |
100 req/minute |
150 req/minute |
200 req/minute |
250 req/minute |
Contact Inbenta |
|
Max requests per hour |
175 req/hour |
2K req/hour |
3K req/hour |
4K req/hour |
5K req/hour |
Contact Inbenta |
Inbenta keeps logs to track traffic and system performance. You can monitor these logs from your instance in the API Usage tab, and see if you reach or exceed your rate limits. If you exceed your rate limits, the server may return a 429 (Too Many Requests) HTTP code response, depending on the performance of the overall infrastructure. If you find that your system repeatedly reaches or exceeds its stated limits, or if you anticipate peaks of activity during certain periods (e.g. a surge in purchases during the holiday season), contact your Inbenta representative to discuss what option works best for you.
Inbenta reserves the right to adjust its API throttling and rate limits at any time without notice to guarantee and maintain the highest quality of service.