Introduction

While the configuration of the build method offers several ways to customize the Chat SDK, it is also necessary to allow external custom features.

In order to offer a fully programmable Chat, Inbenta implemented several functionalities:

• Actions have a direct impact in the Chat. As the name indicates, they perform different actions, such as "build an answer", "open the main window", etc.
• Subscriptions subscribe callbacks to specific actions. Their purpose is to set the Chat behavior; subscriptions make custom code available for the Chat SDK when a particular action occurs, to call other actions or to modify the data that the action sends to the state.
• Adapters are functions that are passed to the adapter's array in the build configuration. The adapter function receives one argument: the Chat instance, which contains all available actions, the middleware subscriptions and the API client.
• Helpers provides tools for event binding and modifying the DOM elements of the chat SDK.
• Custom HTML allows you to change the HMTL of several components to adapt their use and functionalities as required.

Click here to see a tutorial on how to build an adapter, along with a selection of fully functional examples that you can use and adapt to fit your specific needs.