No more long waiting lines and dropped tickets. Inbenta Assist processes your support tickets faster and more efficiently, before they even reach your support agents. And your agents have your Knowledge Base’s powerful content management system at their disposal to solve their clients’ problem swiftly, saving time, resources… and revenue.

Table of Contents

1. API
   • API Setup - Getting started with the Inbenta Assist API: set up the API, request and retrieve information.
   • API Routes - API endpoints, requests and response formats.
   • API Definitions - API responses schemas.
   • Using IQL - An introduction to the Inbenta Query language.
   • Case history actions - More information on how to view the full history of a case.
   • API Change Log - Assist API version log.
2. JavaScript SDK
   • JS-Client - Introducing the JavaScript JS-Client for Inbenta Assist.
   • JS-Client methods - In-depth look at the JS-Client configuration methods.
   • SDK Subresource Integrity - Checking and validating your SDK version.
   • SDK Change Log - Assist SDK version log

Agent Chat

Integrate support ticketing with Agent Chat* and your support center staff will have greater flexibility to answer customer questions faster and more accurately. Not only does this cut down on the need for email responses, which are often slower, it will result in better outcomes, which will enhance the overall customer experience. Your agents can quickly access your website knowledge base, and Agent Chat is integrated with Inbenta's powerful analytics management and case management app. This creates a simple agent experience that allows them to convert any conversations to emails seamlessly: No more need to swap tools, applications or screens mid-sentence.

*Agent Chat is an optional component of Inbenta Assist. It is not a standalone product.

Table of Contents

1. API
   • API Setup - Getting started with the Agent Chat API: set up the API, opening a session and registering the app.
   • API Routes - API endpoints, requests and response formats.
   • API Definitions - API responses schemas.
   • Webhooks Overview - Explaining Webhooks and how Inbenta Agent Chat uses them.
   • Webhooks Events - List of webhook-compatible events wit their description 
   • API Change Log - Agent Chat API version log.
2. JavaScript SDK
   • JS-Client - Introducing the JavaScript JS-Client for Inbenta Agent Chat.
   • Agent Chat adapter - An Inbenta Chat adapter that integrates Agent Chat 
   • SDK Subresource Integrity - Checking and validating your SDK version.
   • SDK Change Log - Agent Chat SDK version log

If you need help, contact Inbenta Support.